Clear support after purchase
If a product is unsuitable, damaged or develops a fault, contact WP BB Home & Garden before returning it so we can confirm the correct return or warranty process.
Returns
Consumer return and withdrawal rights are handled according to the applicable consumer-protection rules. Contact us with the order number before sending goods back.
Product condition
Where possible, keep the product, accessories, manuals and packaging together. Products should be protected appropriately for return transport.
Warranty claims
For a suspected defect, send the order number, product details and a short description of the issue. Photos or video can help us assess the next step.
Return transport
The return method depends on product size, reason for return and the applicable rights. We will confirm the suitable address or collection method before dispatch.